Frequently Asked Questions
Expert support for your precision sensing and data recording needs.
What is the standard lead time for enDAQ sensors?
Most standard sensor models are shipped within 3-5 business days. Custom configurations or high-volume orders may require 2-4 weeks for calibration and assembly.
Do enDAQ devices come with NIST-traceable calibration?
Yes, all enDAQ sensors are shipped with a NIST-traceable calibration certificate to ensure precision and compliance with international measurement standards.
What is your return policy for electronic hardware?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that a restocking fee may apply to opened electronic components.
Is the enDAQ Lab software included with my purchase?
Yes, our standard enDAQ Lab analysis software is available as a free download for all customers to help you analyze and visualize your recorded data.
Do you offer international shipping and handle customs?
We ship globally via major carriers. While we provide the necessary export documentation, customers are responsible for local import duties and taxes upon arrival.
What payment methods do you accept for enterprise orders?
In addition to major credit cards and PayPal, we accept Wire Transfers and Purchase Orders (POs) for established corporate accounts and government agencies.